Terms & Conditions
The terms covering our repair work, vehicle sales and this website.
Last updated: 1 August 2026
These terms cover your use of this website and the repair and vehicle sales services provided by Auto Star Garage at 28801 Meridian E, Graham, WA 98338.
1. Use of this website
The information on this site is provided in good faith and for general guidance. Service descriptions, timeframes and any prices shown are indicative. Nothing on this website is a binding quote — a quote is what we give you in writing for your specific vehicle after we have looked at it.
You may not use this site to attempt unauthorised access, submit false information through our forms, or scrape content for republication.
2. Estimates and authorisation for repair work
Washington law governs how repair work must be estimated and authorised, and we follow it.
- You will receive an estimate before work begins, and we will not start until you have authorised it.
- If the cost will exceed the estimate, we stop and contact you. We do not carry on and present a larger bill at the end.
- Diagnosis is separate from repair. Finding the fault is work in itself and is charged as such. We tell you the diagnostic charge before we start.
- Replaced parts are yours. Ask when you authorise the work and we will return them, except where a part must be sent back to a supplier under a warranty or core exchange.
3. Workmanship warranty
We warrant our workmanship and the parts we supply for 12 months or 12,000 miles, whichever comes first, from the date the work is completed.
If a repair we performed fails within that period, bring the vehicle back and we will put it right. Parts we supply also carry any manufacturer warranty, which in some cases runs longer.
The warranty does not cover:
- Parts you supplied yourself.
- Normal wear items — brake pads, wiper blades, filters, tires and similar.
- Damage caused by continuing to drive the vehicle after a fault was identified or reported to you.
- Work performed on the same system by another shop after we completed ours.
- Damage from an accident, misuse, or a lack of routine maintenance.
Keep your invoice. It is the record of what was done and when, and it is what we use to honour the warranty.
4. Payment, collection and storage
- Payment is due when the work is complete and before the vehicle is collected, unless we have agreed otherwise in writing.
- We accept cash, debit cards, credit cards and cashier's cheques. We do not accept personal cheques.
- Please collect your vehicle promptly once we tell you it is ready. Space in our lot is limited.
Storage. A storage fee of $25 per day applies from the eighth day after we notify you that your vehicle is ready for collection. The first seven days are free. We will always try to reach you before charges begin.
Vehicles left with us and not collected may be handled as abandoned under Washington law, including RCW 46.55 and the lien provisions available to repair facilities. We will always attempt to contact you first.
5. Personal property left in vehicles
Please remove valuables before leaving your vehicle with us. We are not responsible for personal property left inside it.
6. Appointments
Appointments are held for you and take a slot another customer could have used. If you cannot make it, tell us as early as you can. Repeated no-shows may mean we ask for a deposit before booking future work.
7. Text messages
We text customers about their vehicles. You can agree to this by ticking the box on our booking or contact form, by signing a repair order, or by telling us over the phone.
Agreeing is not a condition of any purchase or repair. If you would rather not receive texts, tell us and we will call you instead.
What we send:
- Appointment reminders
- Updates on the progress of a repair
- Estimate and inspection approval requests
- Letting you know your vehicle is ready
- Invoices and payment reminders
Message frequency varies. Message and data rates may apply.
Reply STOP to any message to unsubscribe. Reply HELP for help, or call (253) 375-7057.
Carriers are not liable for delayed or undelivered messages.
How we handle your number is set out in our privacy policy.
8. Used vehicle sales
Vehicles sold by Auto Star are sold subject to the terms of the written sales documents you sign at the point of sale. Those documents, together with the FTC Buyers Guide displayed in the vehicle window, take precedence over anything on this website.
- The Buyers Guide in the window states the warranty position for that specific vehicle — whether it is sold as-is or with a dealer warranty, and what any warranty covers. Read it before you buy.
- Vehicle descriptions, photographs, mileage and equipment listings on this website or on autostarwa.com are provided in good faith but may contain errors. Verify anything that matters to you before purchasing.
- You are welcome to have any vehicle inspected by your own mechanic before you buy, on or off our lot. We encourage it.
- Financing, where offered, is provided by third-party lenders on their own terms. Approval is theirs, not ours.
- Deposits are non-refundable. A deposit takes the vehicle off the market and stops us selling it to anyone else, which is why it is not returned if you decide against the purchase. This is stated on the deposit receipt you sign at the time, and we will say it out loud before you pay.
9. Limitation of liability
To the fullest extent permitted by Washington law, our liability arising from any repair is limited to the cost of correcting the work concerned. We are not liable for indirect or consequential losses such as lost wages, rental costs or missed appointments.
Nothing in these terms limits any right you have under the Washington Consumer Protection Act (RCW 19.86), the Automotive Repair Act (RCW 46.71), or any other right that cannot lawfully be excluded.
10. Governing law and disputes
These terms are governed by the laws of the State of Washington. Any dispute will be brought in the state courts of Pierce County, Washington.
Before that, please talk to us. Most problems are a misunderstanding about what was authorised, and most are solved in a five-minute conversation. Call (253) 375-7057 and ask for one of the owners.
11. Changes to these terms
We may update these terms. The version in force is the one published here on the date of your transaction, and the date at the top of this page tells you when it last changed.
12. Contact
Auto Star Garage
28801 Meridian E
Graham, WA 98338
(253) 375-7057
support@autostargarage.com