Frequently Asked Questions

While we always do our best to accommodate walk-ins, we highly recommend calling ahead or booking an appointment online. This ensures we can get your vehicle into a service bay promptly and respect your busy schedule.

Absolutely not. Under the Magnuson-Moss Warranty Act, it is illegal for a dealership to void your vehicle's warranty simply because you chose an independent mechanic for routine maintenance (like oil changes, brakes, and 30k/60k services). We use OEM-equivalent parts and fluids that meet or exceed factory specifications to keep your warranty 100% intact.

Yes, we offer a secure early-bird / night-owl drop-box at our Graham facility. Simply park your car, lock it, fill out the brief envelope provided at the door with your contact information, drop your keys inside, and slip it through the secure slot. We will call you first thing the next morning.

Yes! We stand firmly behind the quality of our mechanics and the parts we use. Most major repairs come with a robust warranty on both parts and labor. Please ask our service advisor for the specific warranty details regarding your particular repair when you receive your estimate.

A free code scan from an auto parts store only tells you the symptom (like an engine misfire code), not the root cause. Our diagnostic fee covers our expert mechanic's time and the use of expensive testing equipment to pinpoint the exact failure (is it a bad spark plug, a broken wire, or a failed fuel injector?), ensuring you only pay to replace the part that is actually broken rather than guessing.

A solid light means "get it checked soon." A flashing or blinking check engine light means "pull over immediately." A flashing light indicates a severe engine misfire that is dumping unburned fuel into your exhaust system. If you keep driving, this will rapidly overheat and destroy your catalytic converter, turning a small repair into a massive expense.

A shaking or vibrating steering wheel during braking is almost always caused by "warped" brake rotors. Over time, excessive heat from the brake pads can cause the metal rotor disc to develop an uneven, wavy surface. When the brake pads squeeze this uneven rotor, the vibration travels directly up your steering column.

Yes! Many modern cars claim to have "lifetime" transmission fluid in sealed units with no dipstick. However, automotive experts agree that "lifetime" generally just refers to the duration of the factory warranty. The fluid still degrades over time. We have the specialized equipment required to flush and refill these sealed transmissions to keep them running smoothly.

Yes! In addition to expert auto repair, Auto Star Garage offers a curated selection of reliable, thoroughly inspected used cars. Because we are mechanics first, every vehicle on our lot has been rigorously vetted for safety and performance.

For all auto sales inquiries, please reach out to our dedicated Sales Department. You can speak directly with Gurjivan by calling (253) 410-7758, or view our current inventory online at autostarwa.com.